Frequently Asked Questions

Can I Cancel Anytime?

All sales are final, but yes you can cancel anytime, and your subscription will remain active until the end of your billing cycle.

Are there additional fees?

The monthly subscription covers your access to the platform and allows for you to have 2 users within it and up to 5000 contacts. The only other fees you will be charged is for usage of SMS, Phone & Email. However, these charges are minimal just $10 dollars will give you about 10,000 emails or 1,000 text messages. Unless you are running extremely large marketing campaigns that much is sufficient for most small businesses. Plus we also provide you with complimentary credits to get your started.

Do you offer support?

YES! We provide you with help docs, video how to tutorials, step-by-step guides, interactive user guides, and even Live Chat tech support. If that's not enough, we also offer on-demand Zoom support. You will have all the help you need to be fully successful!

Do I get training?

We want to make sure you are set up for success, so help you get set up and train you on how to use the Solved By Tech system during your on-boarding. You'll be greeted with a hour long training session as well as a hour long technical set up call. You'll experience a white-glove onboarding experience to get you ready to grow your business.

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